markas123 FAQ

To reset your password, visit the markas123 login page and click the "Forgot your password?" link. Enter your registered email address or username. We will send a password reset link to your email. Click the link, create a new password, and confirm it. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team. For security, we do not reset passwords via chat or phone—always use the official email link to verify your identity.

No. Each user is permitted one account on markas123. Opening multiple accounts under the same person or shared identity violates our terms. We detect duplicate accounts during KYC verification and account monitoring. If we find evidence of multiple accounts, we may suspend all of them and forfeit any balances. If you believe your account was compromised or you need to close and reopen your account, contact our support team to discuss options. Using one account protects your data integrity and prevents account-related compliance issues.

Log in to markas123 and navigate to your Account Settings. There you can update your email, phone number, language preference, and two-factor authentication settings. If you wish to pause or suspend your account temporarily, contact our support team via in-app chat or email. We can place a temporary hold on your account for a specified period. To close your account permanently, you must request this through support; we will guide you through the closure process and any final withdrawal procedures. Account adjustments take effect immediately or within one business day, depending on the change.

Yes. We support virtual account deposits for online payment, e-wallet, mobile banking, and local payment. When you select a bank transfer during deposit, we generate a unique virtual account number for your markas123 account. Transfer the exact amount to that account, and your balance updates automatically within minutes. Virtual accounts are secure—each one is tied only to your markas123 profile. Bank transfer fees are set by your bank and may apply. For questions about bank transfer limits or timing during Idul Fitri or other bank holidays, contact our support team. E-wallet deposits via online payment, e-wallet, mobile banking, local payment, and online payment typically settle faster than bank transfers.

Withdrawal requests are reviewed within four to twenty-four hours of submission. The review window depends on account verification status, withdrawal amount, and security checks. Once approved, the time to your bank account or e-wallet depends on the method: e-wallet, mobile banking, local payment, online payment, and e-wallet payouts usually arrive within minutes; bank transfers to mobile banking, local payment, online payment, and e-wallet accounts typically settle within one to two business days. During bank holidays such as Idul Fitri or Idul Adha, processing may be delayed. We will notify you by email and in-app message when your withdrawal is approved and when funds are sent. If you do not receive your funds within the expected timeframe, contact support immediately.

Bonus offers on markas123 vary by campaign and promotion period. Our bonuses typically include a match deposit offer, free bets, or free spins on selected games. Each offer carries terms—such as minimum deposit, playthrough requirements, valid game categories, and expiry date—which are clearly stated when you claim the bonus. Before accepting any bonus, read the full terms. Some bonuses apply only to new accounts; others are available to existing members during reload promotions. Bonuses that do not meet playthrough requirements or expire unused are forfeited. For questions about current promotions or whether a bonus applies to your account, check the Promotions page or ask our support team.

markas123 offers four main categories: football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments); live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios); slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others); and esports markets (Mobile Legends, Free Fire, PUBG Mobile, and Dota 2). Each category has its own game lobby accessible from your account dashboard. You can switch between categories using a single balance. New games and markets are added regularly. For the full current list, log in to your markas123 account or contact support.

Our support team handles English. Our platform interface is available in English to serve users across supported jurisdictions. If you need support, you can reach us via in-app chat or email in English. Our response time is typically within a few hours during business hours and within twenty-four hours at other times. For urgent issues, use the in-app chat feature—it is monitored around the clock. We also provide a FAQ section and help documentation to answer common questions without waiting for a response. If language is a barrier, please let us know and we will do our best to assist you.

During account creation, we collect your name, email, phone number, date of birth, and identity document details for KYC verification. We use this data to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely. We do not share your personal information with third parties except where required by law. You can review and update your information in Account Settings. For detailed information about data collection, storage, and your rights, read our Privacy Policy. If you have specific concerns about your data or wish to request deletion, contact our support team or read our Privacy Policy for data subject request instructions.

We strongly recommend enabling two-factor authentication (2FA) on your markas123 account. Once enabled, you must enter a code from your mobile phone each time you log in. This prevents unauthorized access even if someone learns your password. To enable 2FA, go to Account Settings, select Security, and follow the setup steps. You'll scan a QR code with your phone's authenticator app (such as Google Authenticator), and confirm by entering the generated code. Write down your backup codes and keep them safe in case you lose your phone. Two-factor authentication is optional but highly recommended for account security.